Privacy Policy
Privacy Policy
At Diamonds By You, we respect your privacy and are committed to protecting the personal information of our customers and website visitors.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.
1. What is Personal Information?
“Personal information” means information or an opinion that identifies you, or could reasonably identify you.
2. Collection of Personal Information
Diamonds By You may collect and store personal information that you provide to us directly, through our website, or in other interactions with us.
This may include, but is not limited to:
- Your name
- Phone number
- Address
- Email address
- Payment or billing details
- Information provided when placing an order
- Information provided when contacting customer support
- Information submitted through surveys, promotions, or feedback forms
- Any other information you choose to provide to us
We may also collect additional information when you update your preferences, communicate with us, or interact with our services.
3. How We Collect Your Personal Information
We collect personal information in a variety of ways, including when you:
- Visit or use our website
- Place an order
- Contact us by email, phone, SMS, or social media
- Interact with us in person
- Subscribe to updates or marketing communications
- Participate in surveys, promotions, or other offers
We may also receive personal information from third parties. Where we do, we will handle that information in accordance with this Privacy Policy.
4. How We Use Your Personal Information
We may use your personal information to:
- Process and fulfil orders
- Provide customer service and support
- Communicate with you about your order or enquiry
- Send updates, promotions, and marketing communications
- Improve our website, products, and services
- Better understand customer preferences and needs
- Maintain internal records and business operations
We may contact you via:
- Phone
- SMS
You may opt out of receiving marketing communications at any time.
5. Disclosure of Personal Information
We may disclose your personal information to third parties where reasonably necessary to provide our products and services, including to:
- Employees, contractors, and agents
- Payment providers
- Delivery and logistics providers
- Insurers and professional advisers
- Suppliers and subcontractors
- IT and website service providers
We may also disclose your personal information where required or authorised by law, including to comply with:
- Legal obligations
- Court orders
- Warrants or subpoenas
- Requests from law enforcement agencies
We may also disclose your information where necessary to protect the rights, property, or safety of Diamonds By You, our customers, or others.
If our business undergoes a sale, merger, restructure, or transfer of assets, personal information may be disclosed to potential purchasers or advisers, subject to appropriate confidentiality obligations.
6. Overseas Disclosure
Some of the third-party providers we use may store, process, or transfer personal information outside Australia.
By providing your personal information, you consent to such disclosure in accordance with this Privacy Policy.
7. Security of Your Personal Information
Diamonds By You takes reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.
We use a combination of physical, electronic, and managerial safeguards to protect your information.
However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or from us.
8. Access to and Correction of Your Personal Information
You may request access to the personal information we hold about you, or request correction of information that is inaccurate, outdated, incomplete, irrelevant, or misleading.
To make a request, please contact us at:
Email: info@diamondsbyyou.com.au
We may charge a reasonable administrative fee for providing access where permitted by law.
In some circumstances, we may refuse access in accordance with the Privacy Act 1988 (Cth).
9. Complaints
If you have a complaint about how we handle your personal information, please contact us in writing:
Diamonds By You
PO Box 633
Kellyville, New South Wales 2155
Email: info@diamondsbyyou.com.au
We take privacy complaints seriously and will respond within a reasonable timeframe after receiving your complaint.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time at our sole discretion.
Any changes will take effect immediately once published on our website. We encourage you to review this page periodically to stay informed.
11. Website Use
When You Visit Our Website
When you visit www.diamondsbyyou.com.au, we may collect certain non-identifying information, such as:
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Date and time of visit
This information is generally collected in an aggregated form and is used to improve website performance and user experience.
Cookies
Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies are small files stored on your device that allow websites to recognise your browser and remember certain information.
Cookies may be used to:
- Improve website functionality
- Analyse website traffic
- Personalise your experience
- Deliver relevant advertising through third-party services such as Google Ads
Most browsers automatically accept cookies, but you can modify your browser settings to reject them. Please note that disabling cookies may affect the functionality of our website.
Third-Party Websites
Our website may contain links to third-party websites for your convenience.
These external websites are not owned or controlled by Diamonds By You, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party websites you visit.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Email: info@diamondsbyyou.com.au